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Milan Shetti

Milan Shetti

President and CEO
Rocket Software
27 August 2025

How has the technology landscape evolved over the past 50 years, particularly in areas like semiconductors and mainframes?

Over the past half-century, two technologies have profoundly shaped the global economy: semiconductors and mainframes. Semiconductors, of course, have been widely discussed in the context of AI and modern computing. Mainframes, while less visible, have remained the backbone of industries such as banking, insurance, healthcare, and travel. These systems handle enormous transaction volumes reliably and securely, which is why they continue to underpin much of the world’s infrastructure even today.

The evolution of technology has been relentless, with new tools, platforms, and approaches emerging continuously. Companies must adapt to remain competitive. The mainframe ecosystem demonstrates how legacy systems can remain critical over decades, provided they are modernized to align with new operational, security, and regulatory demands.

The lesson for the industry is that modernization is not optional—it’s a continuous requirement to maintain resilience and performance in mission-critical sectors.

What challenges do organizations face when modernizing long-standing technology systems?

Modernization in highly regulated or mission-critical industries is inherently complex because risk is tightly constrained. For instance, financial institutions or healthcare providers cannot afford downtime or errors in transaction processing, customer access, or compliance reporting. These constraints make wholesale replacement of legacy systems impractical in most cases.

Organizations must carefully balance innovation with operational continuity. The challenge is to update systems incrementally, integrating modern technologies such as cloud computing, AI, and analytics while ensuring that core functions remain uninterrupted. This requires a strategic approach that preserves security, compliance, and customer trust while also enabling scalability and flexibility for future needs.

How are enterprises approaching modernization without disrupting operations?

Many enterprises now embrace a phased approach to modernization. Rather than replacing entire infrastructures, they identify critical areas that require updates and integrate new technologies gradually. This method reduces risk, avoids operational interruptions, and allows companies to test innovations in a controlled environment before broader rollout.

Additionally, the market has increasingly favored solutions that can bridge old and new systems. Middleware, APIs, and other integration tools enable legacy infrastructure to interact with cloud platforms, AI applications, and data analytics solutions. This interoperability is crucial for companies that need to maintain service continuity while staying competitive in a digital-first economy.

What role do legacy systems play in today’s economy, and why do they remain relevant?

Core systems, including mainframes, remain highly relevant because of their unmatched reliability, security, and performance in processing large-scale operations. Banks, insurers, and healthcare providers have invested decades in these systems, creating deep operational knowledge and governance frameworks around them. Replacing these systems entirely would be costly, disruptive, and risky, which is why modernization, rather than replacement, is the prevailing strategy.

Moreover, these systems are often mission-critical in industries where regulatory oversight is stringent. Their long-standing reliability means that companies can leverage them to support new applications, integrate modern analytics, and adopt AI-driven solutions without compromising stability. This makes legacy systems a bridge between past technological investment and future innovation.

How has Rocket Software positioned itself within this modernization trend?

Rocket Software’s role has been to support organizations throughout their modernization journey. We help customers update and integrate their core systems while ensuring that operational continuity and regulatory compliance are maintained. By providing tools and strategies that enable incremental modernization, we allow enterprises to adopt new technologies safely. Since 1990, we have expanded to over 3,200 employees and more than 12,000 customers worldwide. Our growth combines organic development with strategic acquisitions. 

Our approach exemplifies a broader industry trend: firms specializing in modernization act as enablers, allowing businesses to leverage both the stability of their core systems and the innovation of modern technologies. This reflects a shift from replacing infrastructure toward creating hybrid environments that balance reliability with adaptability.

What broader trends are shaping mission-critical technology sectors today?

Several trends are driving transformation in these industries. First, cloud adoption continues to accelerate, with organizations seeking to enhance scalability, cost efficiency, and flexibility. Second, AI and machine learning are being integrated into operational workflows to optimize processes, detect anomalies, and improve decision-making. Third, data security and compliance requirements are becoming increasingly complex, requiring solutions that maintain regulatory standards while enabling technological progress.

Another key trend is ecosystem consolidation. Companies are increasingly seeking partnerships and acquisitions to fill gaps in capability or extend service offerings. This mirrors the growth strategies of both technology providers and enterprises, which aim to combine specialized expertise with existing infrastructure to stay competitive and resilient.

How are risk and innovation being balanced in mission-critical industries?

Balancing risk and innovation is central to operating in sectors like finance, healthcare, and government. Organizations must innovate to remain competitive, but every technological change carries the potential for operational disruption. As a result, strategies are focused on controlled, incremental adoption of new technologies, ensuring that core systems remain stable while innovation occurs at the periphery.

The adoption of modular and interoperable solutions allows enterprises to experiment with advanced capabilities such as AI or cloud computing without jeopardizing foundational operations. This approach ensures that innovation can proceed alongside stringent risk management practices, reflecting a broader industry shift toward cautious yet forward-looking modernization.